Unlike imported cashmere and merino fleece, by buying a luxury Ally Bee knitwear product crafted from the fleece of British-reared livestock, you are not only supporting British farmers and smallholders, you are choosing an annually renewable resource with zero air-miles in harvesting and processing. In addition, you have the peace of mind the animals producing these fleeces are cared for in accordance with strict British animal welfare standards and are reared non-intensively in the British countryside. Read more on the Benefits of Alpaca.
No, you can order as a guest. If, however, you become a registered visitor to the site, it is a very simple and secure process to register and it requires a minimum of time. It will only need to be done once and will make future shopping with Ally Bee Knitwear an even easier experience.
We accept online payment using MasterCard, VISA, Maestro and PayPal. All transactions are taken in pound sterling (£). All payments are taken in a secure environment, administered and processed by Paypal.
Please enter your Ally Bee offer code in the shopping bag and this will then apply any discounts you are entitled to. Only one offer code can be used at a time. Discount codes and promotions cannot be used in conjunction with any other offer unless specified.
No, offer codes can only be used on full price items, unless otherwise specified.
You will receive an email confirmation from Paypal advising that your order has been received and will be processed shortly. If you do not receive this email please check your spam or junk mail folders as your security settings on your email may have directed them there. If you have not received this email, please contact us straight away on firstname.lastname@example.org.
We deliver throughout the UK, and the European Union and the following non-EU countries – Australia, Canada, Hong Kong, Japan, New Zealand, Singapore, South Korea and the United States. Please see Delivery and Returns page for more details.
Ally Bee uses high quality images on its website to reflect garment colour as accurately as possible. However, the colour you view on your screen or mobile device is highly dependent on your monitor and therefore fluctuations may occur in the colour you view on your screen, and colour of the item in real life.
We are confident you will love your British-made natural fibre Ally Bee garment but if for some reason you are not happy with the product then we will happily offer an exchange or refund on items returned within 14 days of receipt so long as it reaches us in the same condition – unworn, unwashed, with tags still in place – as it was received by you. To use the Free Returns service please follow these simple steps:
1. To obtain a free returns label please email email@example.com with your order number and details of the item/s you wish to return. Ally Bee will then email you a free Collect + returns label for you to print out and affix to your package for return. Ally Bee uses Collect +. Collect+ is the largest store based parcel service in the UK. Their store network is made of over 5,800 newsagents, convenience stores, supermarkets and petrol stations and these are typically open 8am – 9pm, 7 days a week. 90% of people who live in the UK’s towns and cities are within one mile of a Collect+ store; if you need to find your nearest store, please visit Collect + and enter your postcode in the top right search box.
2. Complete the Reasons for Return section on your invoice. In case you have already disposed of your invoice, please attach a note with your name and billing address details or order number so that we can identify the return and process your refund.
3. Repackage your products using the same packaging, and place the invoice inside the package. Please note that returned products must be unused and have all packaging and tags intact.Please note we closely quality check all returns and will not refund items in a used condition or smelling of fragrance or odour and such items will be returned to you. Take your parcel to your local store offering Collect+ services, where you will receive a proof of postage and a code to track your return online.
This Collect + service is currently restricted to UK orders only.
Note: If you do not wish to use this Free Returns service, please use a Royal Mail alternative service and we recommend using a tracked service. Take the parcel to your nearest store/post office and keep any receipts as they will contain your tracking number. Return the item, along with invoice to: Returns, Ally Bee Ltd, 52 Ripley Gardens, London, SW14 8HF. Note that returned products cannot be personally dropped back at this office address, and all returns need to be sent via post.
Returns are normally processed within 10 working days, once the returned products have been received to us. Upon inspection of the returned product, Ally Bee will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Ally Bee reserves the right not to refund the item and arrange to send the item back to you at your expense. A refund confirmation email will be sent to you once your return has been processed.
INTERNATIONAL RETURNS – The Freepost returns service is not available outside the UK and you will be responsible for return postage costs. You must ensure you have the item insured for postage as we do not take responsibility for refunds of lost items. The package must be clearly addressed to: RETURNS, Ally Bee Ltd, 52 Ripley Gardens, London SW14 8HF, UNITED KINGDOM.
SALE RETURNS POLICY
During sales periods we will happily offer an exchange or refund on items returned within 7 days of receipt.
Please allow 14 days for us to process your return, but this should take a lot less time than this. You will receive an email from us to confirm safe receipt of your parcel and when the refund has been processed.
If you cancel your whole order within 7 days of receiving it we will also refund the standard delivery charge in accordance with the Distance Selling Regulations. If you paid for Premium delivery we will only refund the cost of Standard delivery. Unless otherwise stated, we will not refund any delivery charges if you cancel within 7 days but only cancel part of your order. Returns posted from outside the UK must be paid by you.
The payment system securely integrated on this website is Paypal. Credit card details are not stored on this website as all payment is administered by Paypal.
Payment is taken for your order at or around the time you place the order. Your order will not be dispatched until full payment is received.
Yes, all orders require a signature upon delivery. If you are not available at the time of delivery the item will be left with a neighbour, or it will be returned to a nearby Royal Mail sorting office. You will receive a calling card to let you know where the parcel is and you may collect at your convenience.
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